The Axis Insurance Group Ltd. (Axis) including Axis Insurance Managers Inc., Shaw Sabey & Associates Ltd., and Metrix Professional Insurance Brokers Ltd. is dedicated to providing superior products and services that meet and exceed the needs of our clients. In doing so Axis is committed to protecting your privacy and being accountable for the information we collect from you. Your Privacy is and has always been important to us.
What Personal Information do we collect from the people that visit website?
Why we collect, use and disclose Personal Information
The collection of Personal Information about you is essential to Axis being able to provide the products and services that best meet your needs and to deliver the customer experience, products and service you expect.
When do we collect information?
How do we use your information?
We may use the information we collect from you when you register, complete an application, make a payment, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to deliver content and product offerings
• To improve our website in order to enhance the user experience
• To allow us to better service you in responding to your customer service needs
• To provide insurance proposals, quotations and information
• To send periodic emails regarding your order and/or our products and services
• To determine eligibility and process applications for products and services
• For communication, service, marketing, billing and administration
• For claims administration and data analysis
• For analytical purposes
• To develop proprietary tools and features
• To comply with legal, audit, security and regulatory requirements
How do we protect your Personal Information?
Axis will protect the security and confidentiality of Personal Information as is appropriate to the sensitivity level of the information collected. Personal Information is stored in confidential databases at locations in Canada. These sites have appropriate security measures in place to protect against the loss, misuse and alteration of Personal Information under the care and control of Axis. Any information transmitted via the Internet, however, may be intercepted by third parties. Axis does not assume any liability for interception, alteration or misuse of information transmitted over the Internet.
Our service providers and agents are bound to maintain the confidentiality of your Personal Information, and may not use the information for any unauthorized purpose. Employees are governed by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect.
Disclosure of your Information
We will not sell, trade or rent your Personal Information to anyone outside of Axis, or its subsidiaries, without your consent in accordance with PIPA. If you are applying for insurance, or other products or services or requesting quotations, indications of premiums or policy terms or availability of coverage your information will be shared with third parties, including Insurance Companies, Underwriters, Managing General Agents, Wholesalers and Claims Adjusters which we deem appropriate to serve your needs or provide the service requested. Such third parties may be located in Canada or elsewhere in the world including the United States and Europe.
Axis will disclose Personal Information where authorized by PIPA or required by law, court order, subpoena or search warrant.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. Such third-party sites will have separate and independent privacy policies and we have no responsibility or liability for the content and activities of these linked sites.
It is your choice whether or not you provide Axis with Personal Information. From time to time we may obtain your express consent to the use Personal Information. More generally we will determine that consent has been implied by your voluntary provision of the information. Express consent can be verbal or written including electronic form (email). Implied consent occurs when we can assume you have given consent by your actions such as request a specific product, service or general information to assist with your insurance buying decisions, and by the provision to Axis of Personal Information in that regard, we infer that you consented to the use of that Personal Information as is reasonable to provide the product or service requested.
If you need to provide Personal Information about other individuals such as employees, dependents, and sub-contractors you must obtain their consent for these purposes prior to your disclosure to us.
You may at anytime withdraw your consent by providing us with reasonable notice. You may not withdraw your consent where so doing will frustrate performance of a legal obligation. Should you choose to withdraw your consent PIPA requires that we inform you of the consequences of withdrawing consent which may result in us being unable to provide the products or services requested by you.
If at any time you would like to unsubscribe from receiving future emails, you can email us at www.axisinsurance.ca and we will promptly remove you from ALL correspondence.
Axis Insurance Group Ltd.
#400 – 555 Burrard St. Box 275
Vancouver – Bentall Two, BC
Any complaints regarding our treatment of your PERSONAL INFORMATION should be directed to:
Tony Davis, President, Axis Insurance Managers Inc.
Privacy Compliance Officer
600-1445 West Georgia Street
Vancouver BC, V6G 2T3
604 708 6245
Should you not be satisfied with our response you can complain to the Office of the Information and Privacy Commissioner for British Columbia.