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    • Punitive Damages
    • Reputational Harm
    • Trade Credit
    Equipment & Automotive
    • Auto Dealership Insurance
    • Commercial Auto Insurance
    • Equipment Breakdown Insurance
    • Garage Insurance
    • Motor Truck Cargo
    Management Liability
    • Crime Insurance
    • Directors & Officers Liability
    • Employment Practices Liability
    • Fiduciary Insurance
    Manufacturing
    • Business Interruption
    • Product Recall
    • Products Liability
    • Stock Throughput Insurance
    Marine & Transportation
    • Fishing Lodge Insurance
    • Insurance for the Professional Scuba Diving Industry
    • Marine Cargo and Inland Transit
    • Marine Insurance
    • Transportation
    Mining & Exploration
    • Kidnap and Ransom Insurance
    • Mining & Mineral Exploration Liability
    • Mining Exploration & Development Costs
    • Mining Insurance
    • Operators’ Liability
    • Press Release Monitoring
    Professional Liability/Errors & Omissions
    • Cyber Liability
    • Life Agents Professional Liability
    • Professional Errors & Omissions Liability
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    • Drone Insurance
    • Golf Tournament Insurance
    • Special Events Insurance
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    • Homeowners Insurance
    Personal
    • Automotive
    • Disability Income
    • Fine Arts Insurance
    • Individual Health Insurance
    • Legal Expense Insurance
    • Life Insurance
    • Mortgage or Term Life Insurance
    • Student Insurance
    • Travel
    Private Client Group
    • Private Clients
  • Industries
    Buy Now
    • Drone Insurance
    • Golf Tournament Insurance
    • Special Events Insurance
    Construction & Real Estate
    • Construction Insurance
    • Construction Project Insurance
    • Roofing Contractors Insurance
    Education
    • Career & Vocational Colleges
    • International Student Medical Insurance
    • Language Schools
    • Private Primary & Secondary Institutions
    Forestry
    • Forestry Insurance
    • Logging Contractors Insurance
    • Sawmills & Milling Insurance
    • Wood Products Insurance
    Health and Fitness
    • Barber Insurance
    • Healing Arts Practitioners Insurance
    • Health & Fitness Insurance
    • Personal Trainer & Fitness Instructor Insurance
    • Registered Massage Therapy Insurance
    • Salon & Spa Insurance
    • Yoga Insurance
    Mining & Energy
    • Mining Insurance
    • Oil & Gas Field Contractors Insurance
    Nonprofit
    • Arts Organizations Insurance
    • Chamber of Commerce Insurance
    • Charity Insurance
    • General Nonprofit Insurance
    • Nonprofit Media Insurance
    • Volunteer Centre Insurance
    Other
    • Association & Franchise Insurance Programs
    • Aviation Industry Insurance
    • Craft Brewery Insurance
    • Food & Hospitality Insurance
    • Insurance for the Professional Scuba Diving Industry
    • Jewellers Block
    • Manufacturing Insurance
    • Marine Insurance
    • Métis Nation Insurance
    • Retail Store Insurance
    • Small Business Insurance
    Professional Service Firms
    • Architects, Engineers, and Geoscientists Insurance
    • Insurance for Insurance Brokerages
    • Law Firm Insurance
    • Life Agents Insurance
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Claims Process

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General Claims Procedure

Making an insurance claim can be a daunting prospect. That’s why we’ve put together this simple guide to help you through the process, as well as collating all the information your Account Executive needs to ensure a satisfactory conclusion to your claim. As you might expect we cannot offer specific guides for dealing with all the circumstances which might give rise to a claim, but this procedure has been carefully compiled to ensure your insurance works for you at the time you need it most.

In the event that a claim may arise, follow the steps below so we can take action as quickly as possible.

1. Report the incident to your representative from one of the Axis Insurance group member firms by telephone, fax or email, wherever practicable, within 24 hours of the incident

AFTER HOURS EMERGENCY SERVICE
Kernaghan Adjusters
Phone: 604-688-5651
Toll Free: 1-800-387-5677

24 hour Subway® Claims (Metrix Professional Insurance Brokers Program)
1-866-647-5217 (please have your store number and/or your insurance certificate number ready)

24 hour ClaimsPro Legion Claims (Axis Insurance Managers Program)
1-866-963-8532 (please have your insurance certificate number ready)

2. Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. For example:

• Call the fire department, ambulance, police or other appropriate emergency service
• If there is damage to your building (whether leased or owned) you should contact emergency respondents as soon as practicable
• If during business hours, ensure the evacuation, if necessary, of staff and neighbours
• If critical machinery fails, commence investigations to locate replacement plant or services
• Have a security company install boarding over smashed windows and, if appropriate, employ an overnight security watchman
• Remove property which is exposed to further loss or damage to a more secure place if possible
• Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records

3. Complete all claims documentation as soon as practicable and forward to Axis Insurance Managers with any supporting documents. These documents could include photographs of damage, crime numbers issued by the Police, records of ownership etc.

4. Whatever the circumstances of the incident, DO NOT ADMIT LIABILITY – EVEN IF YOU THINK YOU ARE AT FAULT. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the Insurer’s position.

5. Everyone at the Axis Insurance Group is here to help you in the event of a claim. If you have any questions or concerns please contact your broker.

6. We will help you to restore or replace your property or machinery in the event of a settled claim. We work with a number of reputable restoration contractors, who we can put you in touch with to ensure normal service for your business is restored as soon as possible.

 

Axis Insurance Group Account Executives will work hard to expedite any claim settlements as quickly as possible. However, any insurance claim process – particularly complex ones – involve several parties and it is important that reasonable time is allowed for each party to complete their work in a full and proper manner. That said Axis will be tireless in working on your behalf to bring the claim to both a swift and satisfactory conclusion.

For all claims, please contact a member of your service team. Contact details are available here.

Get In Touch

At Axis we provide all lines of Commercial and Personal Insurance. We would love to speak with you.

Contact Us

Axis Insurance

Axis Insurance Group
#400 - 555 Burrard St. Box 275
Vancouver - Bentall Two,BC
V7X 1M8
Metrix Professional Insurance Brokers
P 604-683-5583 / 1-800-690-7475
Fax 604-683-8032


Shaw Sabey & Associates
P 604-689-2441 / 1-800-684-1911
Fax 604-331-0662


Axis Insurance Managers
P 604-731-5328 / 1-866-999-2947
Fax 604-731-3137


Cypress Insurance/ Otto & Associates
P 604-922-8932 /
Fax 604-922-4763


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